Privacy Policy

What We Collect

We collect information that you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact our support team. This may include:

• Personal information: Name, email address, phone number
• Shipping information: Mailing address, delivery instructions
• Payment information: Credit card details (processed securely by our payment provider; we do not store full card numbers)
• Account information: Username, password (encrypted), order history
• Technical information: IP address, browser type, device type, pages visited, referring URLs

How We Use Your Data

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and payment processing
• Managing your account and providing customer support
• Sending order confirmations and shipping notifications
• Improving our website, products, and services based on usage patterns
• Preventing fraud and ensuring the security of our platform
• Complying with legal obligations and enforcing our terms of service

We will only send marketing communications if you have opted in. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.

Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Shipping carriers for order delivery
• Email service providers for transactional and marketing communications
• Analytics providers for website usage analysis (anonymized data only)

All third-party providers are contractually obligated to protect your data and use it only for the purposes we specify. We may also disclose your information if required by law, court order, or governmental regulation.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly (authentication, shopping cart, age verification)
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of our website.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal obligations
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@thrivebiogenix.com. We will respond to your request within 30 days.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS) and at rest, secure payment processing, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.